Frequently Asked Questions

The LAIKOU Milk range is designed for everyday skincare and is generally suitable for normal, dry, and combination skin types.

As with any skincare product, we recommend a patch test before first use, especially if you have sensitive or allergy-prone skin.

The Milk Cleanser & Moisturiser Set is a simple two-step routine suitable for ages 12 and up. It uses gentle, mild ingredients and is a good starting point for a first skincare routine.

We recommend parental guidance for younger users, and a patch test before use.

Yes. The formulas are lightweight and suitable for year-round use. During very hot or humid weather, store products in a cool, dry place to maintain consistency.

Do not apply skincare products to broken or actively irritated skin. Allow the skin to recover first.

If you experience redness, itching, or discomfort after use, discontinue and consult a healthcare professional if needed.

Store in a cool, dry place away from direct sunlight. Refrigeration is not required. Avoid leaving products in a hot car or direct sun for extended periods.

Yes. We deliver nationwide using Aramex tracked courier. Delivery typically takes 2–11 business days depending on your location.

Standard shipping is R89. Orders over R700 qualify for free delivery.

We accept payments via Yoco and Payfast — both trusted South African payment providers. All transactions are processed securely.

Unopened products may be returned within 7 days of delivery. Opened products cannot be returned unless faulty or incorrect. See our Return Policy for full details.

MilkGlow is an online-only store. You may have seen the LAIKOU brand on platforms like Takealot, Amazon, or through other online retailers — MilkGlow is a separate, independent South African retailer.