Policies

Return Policy

We want you to be happy with your purchase. Here is our return and refund policy, in line with the South African Consumer Protection Act.

Unopened Products

You may return unopened, unused products within 7 days of delivery for a full refund or exchange. Items must be in their original, undamaged packaging.

Opened Products

Due to health and hygiene regulations, we are unable to accept returns on opened skincare products unless they are faulty, damaged, or not as described.

Faulty or Incorrect Orders

If you receive a damaged, faulty, or incorrect product, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no cost to you. Your rights under the Consumer Protection Act are fully upheld.

Refund Processing

Approved refunds are processed within 7–10 business days to your original payment method.

How to Request a Return

  1. 1Email care@milkglow.co.za with your order number and reason for return.
  2. 2We will send you return instructions within 1–2 business days.
  3. 3Pack the item securely in its original packaging.
  4. 4Send the item back. Return shipping costs apply for change-of-mind returns.

Non-Returnable Items

  • Opened skincare products (unless faulty or incorrect)
  • Products without original packaging
  • Items marked as final sale

Questions about a return? Contact us at care@milkglow.co.za or WhatsApp 079 634 6192. We will sort it out as quickly as possible.

This policy complies with the South African Consumer Protection Act, 2008. Your statutory rights are not affected.